We want you to be happy with your purchase. If however, you are not completely satisfied, we will either replace the product or credit your account.
Any candle that has already been burned is not eligible for returns or refunds.
To qualify for a return, the item you wish to return should be in its original condition, and inside a box with padding/protection. If it reaches our office and it does not meet these requirements, we will not be able to process a return.
How do I log a return?
To log a return, please email firstname.lastname@example.org with your order number and reason for returning. We will then process the return on our end.
How do I package the products I need to return?
When returning an item, please ensure it is packaged with a significant amount of padding and protection. If the item returns to us in an unprotected state, a 10% repackaging fee will be charged.
How do I return an item?
To return an item, you can either:
- Drop it off at our office (Cape Town)
- Choose a date the courier can collect it from you.
How long does a return take to process?
Your return will be completed within 30 days of logging the return. You will either be offered a HOMED voucher or product replacement. Alternatively, if you require another form of refund, such as EFT or credit card, a 7% handling fee will be charged.
We handle refunds within 8-10 days of logging the return. Once the return has been processed, it may take up to 3 working days to reflect in your bank account.
We aim to only sell products of the highest quality, and want our customers to be totally satisfied. If you have any questions or complaints, please direct them to email@example.com, and we will be in touch.